CARE was commissioned by THKMC to understand and identify the diverse contexts and mechanisms of THKMC service provision that are crucial for service integration. CARE's role was to understand the needs of older clients and capture their overall experiences as multiple service users, including the development of archetypes based on clients' needs.

CARE contributed to the co-development and refinement of the pilot IGCM. Through their research, CARE provided insights into the service evaluation findings from interviews conducted with service users and summarized key issues and challenges that senior management and frontline staff experience in the conceptualization and implementation of care integration.